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Sheena M.

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Total Points
137

How I Can Help

Love fashion

1 Review by Sheena

  • NewYorkDress

1/14/11

I live in Ireland... I seriously thought I was getting a bargain buying from this company... I was WRONG... The dresses arent the same as are in the photo... I bought two and i was totally gutted. The dresses were 500 each which is about 420 euro. They were like 900 afer shipping... First of all they take ages to let you know when the dress is in stock... Second of all the dresses are not as bright as they look in the photo... and they are definately chepaer quality than the shops in Ireland. That is so obvious now... I asked them would there be any taxes fees or charges and they said "sometimes there is a fee of between 8-10%... SOMETIMES?... 8 and 10%? They were wrong... I had to pay 21% tax(irish tax on clothes) another 13% duty(tax on imports) and a standard fee which was like 50 quid... It ended up costing me about 432 more than i had planned and when you type into www.xe.com for currency differences it is actuallly about 6 euro more for every 100(it all adds up... tehy were the bank fees)... I ended up having not much change from 1300 euro and one dress i particularly didnt like. One was a jovani dress, I was it for 695 in Lara in Dublin... and 549 on a facebook page for some shop in ennis and i really though i was getting a bargain... They are actually so much cheaper... "if something seems too good to be true... then it usually is"... ugggggghhhhhhhh

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Elize N. – NewYorkDress Rep

Hi Sheena,

I am sorry to hear you were not satisfied with your order. We do everything we can to ensure that all of our customers are 100% satisfied. All of the dresses pictured on the website are the dresses we ship to you. We work with designers from all over the world to ensure quality and professional beauty in each piece. Before anyone places an order, they agree to the terms and conditions which state our return policy. I understand your frustration with the fees, but there is not much we can do to wave those fees. We do everything we can to make sure you are aware before purchasing the item. You can take a look at our international shipping policies here: https://newyorkdress.zendesk.com/hc/en-us/sections/115004035188-INTERNATIONAL-SHIPPING and our return policy here: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy-

If you have any further questions, please feel free to call us or talk to us on our online chat and we will be happy to assist you in any way we can.

All the best,
NewYorkDress

Sheena Has Earned 7 Votes

Sheena M.'s review of NewYorkDress earned 7 Very Helpful votes

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