Shaun J.

On Wednesday, March 9,2016@ 11:49 a. M, I had the worst customer service experience ever during checkout. While waiting to be checked out, next in line, the cashier (Shontice, a male) checked out an individual ahead of me and proceeded to carry on a conversation while the line began building. After a few minutes of a conversation consisting of him troubleshooting curling his wig and what curling irons to use, the individual he helped turned around and said 'oh, you have a line!' and prepared to go however the cashier stated 'I know' looked over towards me and continued talking as if I hadn't been waiting. The lady stepped to the side and told him to take the next customer, he said next in line and proceeded to continue having a conversation with her while ringing me up. His customer service, or lack there of, was horrible; he paid me no attention, being more concerned with learning about how to curl his wig. I'm a faithful Forever 21 customer and have experienced subpar customer service but never this bad; I thought to put my clothes back, however, I drove all this way to experience a 'bigger' and 'better' Forever 21 only to be greeted with absolutely no customer service. I will never shop at Springfield Mall's Forever 21 because he has put a bad taste in my mouth for this particular store.