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Sharon W.

Contributor Level

Total Points
80

1 Review by Sharon

  • Mattress Next Day

2/9/24

Delivery delay, I Ordered a mattress (3-5) day delivery not next day which was fine.
However, at the end of day 4 I called customer services to see if my mattress was being deliver on day 5 as I'd not received a text message about the deliver time.
At this point I was told my order had been pushed back and it was going to be an additional 2 weeks before deliver will take place.
Nobody has contacted me at any point to advise me of the delay. I was only told when I made the call to chase my order…. Very disappointed in the service as a first time customer.

And have to wait another 2 weeks for my new mattress which I ordered because it would be delivered within 3-5 days!

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