Sharon S.

NO Delivery attempt has been done at all; I was never contacted in my registered number. I did not receive any message or call.
I tried to get in touch with Ximex but all in vain. I have entrusted someone to receive the item on my behalf and I provided authorization letter and IDs. I wanted to provide this information to Ximex before they deliver but none of the contact numbers from their website are working / unreachable. Until I saw the delivery failed message.

Ximex do not deserve to get PHP 784.00 shipping fee.

The question now is where is the sofa bed that I paid for? Ira Home Furniture claims the item is still with the shipper. It could be in their warehouse somewhere - they did not return the item to the seller.

The item has been paid for using my credit card. I hate the thought that Ximex stole the item that I paid for. PHP 9,283.00 is a significant amount to be taken. Someone must be accountable for this. Lazada, please do your part. Track the item and update me please. I really need the item to be delivered to the address I provided.

I called Lazada on the customer service number last 13th January 2020 hoping to speak to a customer service agent BUT ALL IN VAIN I was on hold for more than 1 hour and that was an overseas call.

I made the purchase on Dec. 21,2019 it's been more than a month and this issue is still not resolved.

I urge Lazada to google "Ximex Delivery Express Inc." and please take the time to read the reviews.

Please listen to your customers, have the items delivered to us properly and do not deal with this courier service anymore. It reduces your credibility.