Sharon I.

Just finished reviewing a host yesterday, there are 3 parts to the review, part 1) what you liked most about your stay part2) what you didn't like about your stay part3) what improvements can the host make to raise your satisfaction. All of the part 2 and 3 get deleted from the review and only what you LIKED gets shown leaving dangerous, critical faults hidden for the future guests to decide. They say they pride themselves for transparency and free speech and it is ironic they dismiss the very motto they preach. Every false accusation and statement from the host gets to be shown though and they when you write to them to delete or edit they say it does not violate their review policy and is the 'perceived personal experience of the host' although you have written communication airbnb proof for its falsehood. The host can also change its cancellation and extra fee policy after the booking from easy to strict forcing to loose most to all of your money or just stay! The pictures can be including pool and other amenities and they don't disclose their closure and not having access to fitness room. This is fraudulent business and unethical. Will never book from this site again and will tell all my friends to never do either.