Sharnee L.

Ordered a watch three weeks ago, to start off with it was a week late! Then when took it out of packaging (bearing in mind the box was bubbled wrapped and the watch inside the box was bubble wrapped aswel) you could see marks on the watch through the plastic coating that's meant to protect the watch. So basically it was damaged before it was sent to me. I emailed purse valley who said I needed to email pictures, which I then sent to them. They can clearly see on the picture the damage through the plastic but still wernt willing to replace it unless I paid to send it back and pay for new one to get sent to me. All they suggested was. They would send me a new braclete which was damaged in the first picture and 10% off next order for the second damaged picture which was at back of watch. I then sent another email two days ago saying I wernt happy that I have to pay for the return as i already had paid for delivery and the watch was sent to me faulty, so why should I pay to send it back then pay for a new one to be sent out to! They haven't even replied back to me! Such bad consumer service... This was meant to be a Xmas present for someone and I'm so upset.