I am so upset with VRBO! I will never use them. I have tried to book on VRBO with several places on their site in New York City. I haven't had one owner/manager email me back within 24 hr. Time period allowed by VRBO, so my request has been cancelled. Also, I kept trying from other places and came upon the Holiday Inn Express in Time Square which gave me an instant quote for the dates I posted and I was quoted $189.00 per night. Within hours of that quote, they gave me a 1 -(800) # to call and SURPRISE the $ amt. Was now double what I was quoted. This is a scam! I have never written a review before, but I had to warn others so they won't waste their time. Use Flipkey.com, stay away from VRBO