I signed up to help my 18 year old make a resume for a job. I did cancel that night. I have so many automatic withdrawals on my account i did not notice for the past 6 months they have been deducting $34.95 from my account. When I called them it took them forever to find my account (so how was I supposed to). The email was my son's and had been going into his SPAM folder. Not only would $34.95 be a ripoff for 1 resume, but imagine paying that times 6 for 1 resume with no work history. Anna B. Please don't bother responding. You know you rip off people so don't even bother with your company lines. I don't know how you sleep at night. Karma is a $#*! though. You will reap what you sow.
Dear Shari,
Thanks for your comments.
Shari, we make cancellation really easy, we provided 4 ways to cancel: By phone, chat, email and through “Account Settings” online. We are not sure how and what method of cancellation you have used, but if it was cancelled successfully you will receive a cancellation confirmation email to the email address used to create the account.
We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people and we are very clear with our subscription prices and policies. We state it on our subscription sales page before you key in your card information and we even sent a payment confirmation email upon purchase to inform you of the monthly charge and the auto-renewal date.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best regards,
LiveCareer