Shari S.

I booked a unit off airbnb and paid in full. Host contacts me and tells me I need to cancel the booking due to the host getting caught renting a unit that was not supposed to be used as an airbnb. When I try to cancel, it states I will only get 50% back. I contact airbnb and they do honor the refund in full but insist on sending the money back to a closed account. I repeatedly asked for the refund to be sent via check, on to another credit card, in a credit form with airbnb so I could book a different unit for a fast approaching trip and they refused. They sent my refund back to the closed account and my $1000 is now bouncing back and forth between the two. Airbnb customer service has been horrible! Rude, having a "not my problem" attitude and doing nothing to help me. WORST COMPANY EVER!