I made an order over a month and a half ago. Two of my items arrived, separately, after about two weeks. The third item wasn't there within the third week so I called and they said it would ship within 2-3 days. Then I get an email the next day saying the order is cancelled because they couldn't provide the item I ordered. That was about 2 weeks ago. I've yet to recieve my refund. I'm really worried I'm not going to get my money back. Two weeks ago it said they processed the refund. I waited a week, it still hadn't posted to my account. I emailed them again, they emailed me yesterday and said the issue is resovled and to allow 5-7 days for my refund to post. So the refunds wasn't posted when they originally emailed me and said it was. Refund is still not showing. I'm not sure why it would take so long for a refund to show on a credit card. But I am really starting to feel like I got scammed.
Hi Shannon R.,
Please accept our sincere apologies for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.