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My order was never received. The website provided me with the option to have it re-shipped. Only AFTER I agreed to that did they inform me that a party of the order was out of stock, otherwise I would not have agreed. It took over an hour to finally get to someone who could process the refund. Shop at your own risk. Scammers.
Good delayed twice, still arrived late, cold and inedible. The credit was only for pickup witch is useless to me. They're running a scam. Worst delivery service out there. Beware they'll cheat you every chance they get.
Allow my bad luck to steer you of these thieves. Order a simple pair of shoes. THEY NEVER SEND A CONFIRMATION OR SHIPPING EMAIL. And then attempt to blame me when I didn't rec the order. Now I've had to fill out some ridiculous paperwork stating I didn't receive the order because apparently words aren't enough. The fool in customer service says we need your order and tracking number from the emails you were sent. The emails I never got!? After he gave me the numbers to send back to him... total waste of time, I'm still out the money with no shoes and no resolution. These retailer is trash and they will steal from you. Give them money at your own risk.
THESE PEOPLE ARE CROOKS. DO NOT WASTE YOUR MONEY HERE. I ORDERED WEEKS AGO. FINALLY CONTACTED SUPPORT. GET TOLD THE PACK WAS LOST AND ISSUED A REFUND. THE REFUND NEVER CAME. NOTHING BUT EXCUSES FROM THEM. THIS COMPANY IS GARBAGE AND THEY WILL STEAL YOUR MONEY.
Shannon M.'s review of Snag Tights earned 4 Very Helpful votes
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A bit of an unreal situation. 1 week of chats with customer service to warn them that the...
They are liars, I have physical proof of then lying. They say they delivered my items to a...
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team