Shana G.

I live in NJ. NJ does not charge tax on clothes. I purchased clothes from ideeli, shipping to NJ. No taxes should be charged. I was charged for taxes. I had "live chat" conversation with a customer service rep. First, she just said they charge taxes in NJ. Um, well, that's not OK. When i persisted and asked why, she had no explanation, but offered me a $10 credit to shut me up. All good and well, i'll take the $10 credit, but why are you charging me tax on exempt items and are you going to continue to charge taxes, particularly when i go to redeem my credit? Her answer was to ignore my first question and pretty much confirm that they will continue to charge taxes on clothes to NJ shoppers, including myself. She told me my only recourse was to basically complain every time it happens. At least, she was honest. Sure enough, when i went to redeem my credits, i was charged taxes. I will now go to complain.

Moral of the story: if you live in a state that does not charge taxes or does not charge taxes on particular items and you make a purchase at ideeli, pay attention to your invoice to see if you were charge taxes. If you were charged taxes, complain until they give you a credit. Otherwise, you can wait until down the line there is a class action lawsuit and get some minute fraction of a huge settlement. #shrug