This is the worst "free" file site I have ever used. Customer service only provides generic answers, there is no email address to contact them, no phone number, nothing! They charge 39.00 bucks to file state taxes, and hardly ever update their site! There were server errors, the site was not in operation for several days, it pretty much sucks! The software is NOT user friendly and difficult to interpet. I filed complaints against them with the BBB and am awaiting a reply, which I am sure will never happen. DON'T USE THIS SITE for your taxes!