S G.

I have been a member of Match.com since even before they started keeping membership records in 2001. I believe I first enrolled in late 1997. They have always been a difficult company to contact and deal with. Recently I discovered that I was being charged $101.94 every 6 months while I believed I was still under what had been represented to me verbally on the phone by a supervisor on 2/3/2010 as a 6 month guarantee that would continue to cycle as long as my profile was visible. Thus I never watched for any charges on a very busy credit card. Additionally, when I discovered the charge of 2/1/2014 on 2/11/2014 I noted that my credit card data had expired on 8/11/2010 on Match.com's website. I have a picture of this data on Match.com's own site. When I contacted the company on 2/11/2014 I was credited for only the 2/1/2013 $ 101.94 charge. At this time I had not done a review of my account to see if I had other charges and it was on the evening of 2/11/2014 that I noted 7 other charges that were wrong. They have consistently refused to credit me with previous charges that according to the supervisor I spoke with on February 3rd 2010, should never have been there according to how she verbally represented the "Match.com Guarantee". However, the interesting thing is that my credit card data expired with them on 8/11/2010 but they continued billing me every 6 months. It is important to note that not only was I billed with a credit card that had expired on 8/11/2010, but that the company had clearly changed my "opt out" selection at some point after my conversation with the supervisor on 2/3/2010. I had done the Auto Renewal Opt out procedure on the web as well as requesting the supervisor (on 2/3/2010) to make sure it was done. At that time it was easier to do as the Opt out button was located with your credit card data but now they clearly make it harder as it is buried in the help section so you have to go looking for it. This sure suggests deception to me but you can form your own thoughts on that point. However, it is clear from the thousands of other complaints on the web about billing issues with this company that I am not alone. My credit union calls the billing of my credit card when the dates had expired "fraud" but because of their agreement with Visa, if it is past 60 days they will not do anything. My problem is I trusted what the supervisor said to me on 2/2/2010 and I also knew I had not updated my credit card data with Match so I presumed that they would not be charging me. However they apparently changed my preferences and than billed me multiple times with expired credit card data. From my perspective this is clearly not an honest company as they have no problem billing with expired credit card data.