Laura V.

I placed an order online in October. It is December 4th and I still have not received a refund for this order OR any correspondence since my last email on 11/29 regarding the fact that my card STILL hasn't been refunded for an order placed in October. I tried to be patient and get this resolved before leaving a review but this is the WORST customer service I've experienced and hope to save others the hassle, time and money. I have received no updates whatsoever and I've had to reach out to them multiple times to try to figure out what's going on with this order, I've been told multiple things, including 1. My items were shipped and returned to sender, 2. That they would be shipped again… not once but twice, and then 3. Finally and unfortunately (since I missed the opportunity to buy similar items elsewhere during a sale, AND this was a gift for my daughters bday) that they were out of stock and would refund my card in 1-5 business days in which it STILL hasn't been refunded as of today 12/4…this was on 11/22. Two of the times I reached out for an update I had absolutely NO response whatsoever including trying to find out when my card would be refunded, this was on 11/29. I understand it's the busy time of year but this is terrible business and from a customers perspective, completely unacceptable. I will NEVER spend another dime at this store again for myself or my 3 daughters. I would have put 0 stars but I had to choose at least 1.