I had searched for a good quality engagement ring at a myriad of other jewelers at the price I was comfortable with paying. All of the jewelers I went to presented rings that were "plain Jane" rings and weren't rings that popped. My coworker showed me this site and I had reservations with spending a lot of money on an online site, but their customer service and response time was very reassuring and they are with you with any and all the questions you have. I will admit it did not come as soon as I hoped and if you are on a timeline for proposing or giving a gift you will have to wait, but other than that I have no complaints and will be buying from them again.