Scott K.

I bought my first gun a couple weeks before Christmas and it broke on the second time I used it. I then tried to return it in at after calling six times someone finally picked up the phone after 2 more days of waiting I finally received a RMA (the number you need in order to return). I then proceed to return it which cost me 24$ through FedEx and after waiting another 3 weeks I called again trying to figure out what was going on and why I Hadn't received a phone call. After waiting and waiting for their terrible customer service to pick up the phone they told me it was still be processed. Then a few days later I began getting mad so I called again multiple times and they told me that I had received a credit for the money the gun cost. So I asked for a refund but they told me it's a 25% restocking fee (how does that make sense that you send me a defective product then charge me after I pay to return it). So instead of just loosing my money I decided to buy a new gun more expensive and use the other guns credit to pay for some. After calling and emailing the company asking how I use my credit they finally answered the phone and told me I had to process my new order over the phone. I asked them if because of everything I went through I could recieve free shipping being I spend over 200 dollars on the new gun and I had already spend 15.95 on the first shiptment then 24.32 to return it. They told me they dont cover shipping. So after all this I am still waiting for my order to be processed and I won't even be getting my gun before I need it.