Scott K.

We booked a room over the phone with HotelPlus and received a confirmation number after they charged my card. They then proceeded to email us a few hours later stating that the reservation was cancelled by "The Guest" even though we did not cancel! Why would Hotel Plus create an email document claiming that response? Either it is poor attention to detail, or simply to conduct some level of transaction fraud. I placed a call to HotelPlus and they stated that the hotel was out of rooms and that they tried to call us... another bold lie!

I demanded a full refund and explanation as to how any hotel service could charge your card, create a reservation confirmation and not actually reserve the room. Their response, "well, it isn't our reservation system. We aren't at fault." That is seriously the type of business you would be dealing with here. They did agree to provide a full refund, but of course that has not occurred after numerous attempts in working with customer service. They first told me 7-10 business days, then on a subsequent call it was 10-15 business days. Oh, and they threatened that if I challenge the charge with my credit card company, it will take them a exponentially longer to provide any refund.

Please DO NOT USE THIS SERVICE. I rarely write reviews but I am seriously trying to help consumers from experiencing similar situations. Please read the BBB reviews as well as the Consumer Reports "Ripoff Report". HotelPlus is very popular in the world of complaints. They even had to post a video to try and justify why they don't have terrible customer service (pretty hilarious). My error for not reading about this business before transacting. BEWARE!