Scott H.

Absolutely terrible customer service. I booked a tee time the morning of play, drove myself and a friend an hour to the course only to find that the course did not open that day. When calling their customer service the following day, they acted as if nothing was out of the ordinary and put me on hold for 10 minutes while they called the course to verify that they were closed. Seriously? As if the 2-3 hours wasted wasn't enough... they put me on hold for a fee refund? When the agent finally returned I asked how I could be assured that this error wouldn't happen in the future. Her response was basically, "I don't know." When asked how the error could have happened, she said, "that's with management." GolfNow is a great idea and offers convenience but is clearly being executed poorly (you can only blame management) unfortunately which you will only find out when things don't go well. If you can avoid it, I would at this point.