Customer service I found to be outstanding, it was my first time to ship things and I had many questions and each time I spoke with a representative I found them to be friendly, knowledgeable, and very professional. Box arrived as scheduled ( which is nothing short of a miracle shipping to Venezuela (Isla de Margarita). I will continue to use this service and will definitely recommend to others. Only thing I didn't understand is when they repacked my box they cut each of the zip lock bags ( anything that I thought might break or spill out I had placed in zip lock bags) in the event anything would have spilled it would have been a mess. Cutting the bags defeated the sole purpose of bagging them.