Hi there, I would like to say that my first small transaction went smoothly, then when it got to the biggers ones it gets a lot less reliable. I ordered a powerleveling service, and they lied to me in the Live chat telling me it was all done by hand. My account was permanently banned 2 days later, and this isnt your average account, this is an account from the begining of the game that has rare items/ mounts. I even took a screenshot of this convsersation to use just incase. However after sending it to them they claimed it was 2 small and couldnt read it then I zoomed in and it was 2 blurry. After about 2 weeks they agreed to refund 50% of my order, which actually out of the 49$ I spent I only got 15$ back then i complained once again and got nowhere the chat Rep ( Emma) was very rude and whenever I asked to speak to the person in charge, EVERYDAY, he was always, "I don't know where he is or when he will be back." Then would abruptly end the chat, this happened multiple times until the point where she eventually got tired of me coming back and would then have a phrase copied and pasted that would say, " What did I tell us in the last window." Then would end the chat again. I never got my money out of this site please don't waste your money or time and just slip over them.