Scott B.

Equifax customer care is TERRIBLE! And their customer care representatives are rude as can be! Andrea the young woman helping me not only talked over me multiple times but had no clue how to do her job or help with any issues. All she did was repeat to me what my score was and what my report said. Absolutely NOTHING helpful at all! And when I asked for a supervisor I was given the run around. Was told they had to find one and then put on hold for 10 minutes. Ridiculous!
And just so everyone knows, Equifax customer care is located in the Philippines so these people have complete access to all your personal information, and I mean ALL of it.
They dropped my score 61 point over night with NOTHING AT ALL added to it, no changes, and had no explanation for this at all! TERRIBLE COMPANY AND CUSTOMER CARE!