I ordered an IN STOCK book for my daughter's birthday. Was told it would ship out 24-48hrs. Finally get an email that it was shipped. I keep checking the tracking number and the book makes it to Ohio, but then for some reason is shipped all the way to Seattle Washington. Mind you the book was going to Michigan. Contact customer service and tell them about the issue and how my daughter's birthday has come an gone. As how do I return the book and was told unless it's damaged I'll have to pay a fee to return it. I will never buy another book from them due to their choice to use a bottom teir shipping company to save a few dollars.