I tried to do a detailed negative review of a memory care facility that is on Caring.com's website. The facility refuted my claims, provided outright incorrect "proof" that my claims were incorrect, and thus Caring.com refused to post my review. So just be advised that Caring.com's reviews of facilities will greatly favor the facility being reviewed. The point of reviews is to be informative based upon the customer's experience. Caring.com does not provide impartial and nonpartisan reviews.
Hi Scott, Caring doesn't "take sides" or favor one party over another in a reviews dispute — we're a neutral host of consumer reviews. Once a review is published as meeting guidelines, we don't simply remove it based on differences of opinion. Instead, senior living communities must provide (in writing) substantive factual counter to a consumer's allegations before we'll remove that review. And we can receive written substantive documentation from consumers in the reviews dispute too, so you may contact reviews@caring.com to have your case re-evaluated (we'd like to see the documentation that supports your fact-based allegations in the review and factually-supports that the community provided "outright incorrect proof" in their counter). Consumers can (and do) share their negative customer experiences in reviews within guidelines; but making false or factually-inaccurate claims against the senior living community can be potentially libelous (and therefore outside guidelines). Please contact reviews@caring.com for further assistance, such as help re-evaluating your reviews dispute outcome and/or help publishing an updated review within guidelines. Thank you!