I had my phone hacked on Saturday lost my number. I contacted tracfone they transferred it back to me. But the minutes still gone after 4 calls a supervisor could see that I had missing minutes. They credited me 8000 saying that is all they could transfer in 24 hrs. They said will call back next day and credit more. They never called. I called them a few days later and the tech person kept saying they can't send me to a supervisor I called back they said the same thing this company is a terrible company as they have no way to track or see anything in your account. Not happy with this company.