Stay away. They are charging a lot of extra money as import taxes and they are not very clear.
They quoted me 50% as import charges ( excluding shipping and others), while the original import charges are 28%. I pointed the discrepancy and I was in constant touch with the customer care for more than 2 weeks to rectify the situation. Neither they rectified the issue nor gave any solution or work around. Quoted me $30 to return it to seller.
Never ever use their service. Very pathetic.
Dear Sarojini,
Our duty/tax are based on the rates set by your country customs office. By any chance are you from India? This information will help us further deliberate on your query. Or, you can provide your Suite number so we can look into your account.
At Borderlinx, we believe in transparency and all informations are available to customer prior to payment. We will never add ad-hoc charges to your final landing cost.
Additionally, Borderlinx domestic return policy is clearly stated on the FAQ and to which you agreed during time of registration and has not changed really. Its something we do as an exception as our primary service is to forward shipments to international destination.
Apologies for any inconvenience caused.
Regards,
Borderlinx Team/SB