sara s.

Iv had a paid account on SmugMug for years. All of a sudden they are saying I violated their terms and terminated my account. They just cut it off with no notice. I never changed any settings in my account! They say it was public when in fact it was private and unlisted and the only way to find it is if you had the link. The woman who emailed me abut this is Jenny she does not know how to do business. The email said I had 72 hours to tend to this but the next day it was closed. There was no details on what the issue was and now they are ignoring my questions and concern about the matter. I never had any issue until this woman got involved in my account. Instead of fixing the problem, if their even was one. On their own and letting me know what is going on they just cut off my entire work. They have my card info and personal photos. They had no problem charging my card every month and raising the price but their customer service is trash. I'm glad they terminated my account who wants to support and trust a website that treats their customers like this. Very unprofessional. So rude. 2 stars because if their were smart employees in charge they would have more business.