I bought a deal on here and was very dissapointed with the quality. I looked at this site to read their customer service reviews before contacting LivingSocial about it, but almost didn't even want to after reading such negative reviews. I emailed them anyway and was told I could get 5 living social bucks as a way to show they were sorry for inconvenience (the deal I bought was $15). I was not satisfied with this so I called them... the lady was super nice, issued me a refund for the whole price back to my credit card AND let me keep the 5 living social bucks. I personally had a great experience with their customer service... maybe I just got lucky by having a nice lady answer the phone with the holiday spirit? Idk but either way, I feel like this company is fair and I have enough confidence in their customer service to continue being a customer.