I ordered a watch with engravings for my sons college graduation... first one -engraving incorrect-second try- engraving incorrect-third try-never received FOURTH try-watch broke after 2 wearings... finally I call for a refund -not being convinced to gwt a replacement-wait 2 weeks... NOTHING-call to find out the refund had not even been processed-LAME products and very LAME customer service-would never recommend this company to anyone