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Absolutely horrible. I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink. I understand I had to eat the cost of the dress, but they refused return on the shoes, saying the order was correct. Hmmm. Packing slip reads WHITE. Shoes are pink. I sent a photo to them of the pink shoes... Maybe they can't differentiate colors? They offered me a coupon for future use at half the price I paid for the shoes. All items will be donated to a local thrift shop.
Sarah S.'s review of LightInTheBox earned a Very Helpful vote
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Très satisfaite des produits mais frais de port trop élevés surtout par rapport à la concurrence
Purchased 3 Shirts. But, 2 shirts both of them had part of the letters D.O B & R. Blocked...
Dear Sarah,
Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.
Thank you,
LightInTheBox