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Ordered a Halloween costume from zulily. Was shocked at shipping cost but went ahead as my daughter had chosen it. Item stated that had previously been £50. I ordered it for £18.99 plus postage. When it did not arrive after a month I emailed their customer service to find they had no record of order.
Thankfully as they do not charge until shipped I was not charged.
I then checked other sites and found the same item with the exact same photograph for just over £13 with free postage on a supermarket website. It stated had been £17.99.
Who is correct? I will be talking to trading standards to find out.
Tip for consumers:
Don't use it before you check out other websites. Do not feel under time pressure to buy 'last chance offers' if they may be available more cheaply and more quickly elsewhere. Buyer beware
Sarah P.'s review of Zulily earned 14 Very Helpful votes
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