I cannot believe all the bad reviews on here! When ordering online, you dont get to try the clothes on, so chances are you might get something that doesnt fit well! You have to expect that. I have ordered many times with Venus and have had no issues! There are times when something doesnt fit me right, and I return or exchange it. Like any other company, if you use their free shipping promo, you will have to pay shipping if your order drops below the required amount, duh! All of the clothes I have purchased (and its a wide selection, coats, shirts, pants, shoes, etc) have been good quality and have looked great. Some I have returned for not fitting properly, but thats to be expected.