I went online to the website, answered a few questions, and within 30 minutes or so I was getting a call. The case manager was very helpful in finding places that were is my desired distance. He emailed me several places and I could look at pictures and get some useful information. The same day, representatives from the places that was sent to me called me to answer any questions. Everyone was so nice and helpful. We were able to get my dad into a wonderful facility within 7-10 days.