Sarah M.

I ordered mother's day flowers for my mother and sister to be delivered Friday (ample time for arrival by Sunday if any mishaps) through their website. Specifically, I looked only through their offerings for same day/next day delivery to ensure that the flowers would arrive on time. Unfortunately for me, they did not. The morning that they were supposed to be delivered I received a voice message from customer service that the order possibly could not be fulfilled. I called back and spent 20 minutes on hold but was very happy that the agent reassured me that both deliveries were set to be delivered on time. My mother received her flowers. My sister did not. I called back to find out what was going on and after another 20 minutes or so on hold was told that unfortunately the order had not been sent out. Not only am I upset that I had to contact them to find this out, but they were only willing to offer a later delivery date (2 days past Mother's Day) and a $20.00 gift card. In total I spent a little over $100. I will never again use this service.