Sarah K.

I have issues every time I try to use the site. It is not user friendly or intuitive and it times out every time I use it forcing me to repeat steps. Leaves me wondering if it's not designed that way to hamper individuals' efforts to post their payments on time? Hmmmm... Or is it just the old technology that's been pieced together as their business model changed over time and they didn't want to create a new, up-to-date system?

I have turned off paper statements multiple times yet they continue to come. The setting isn't displayed with account payment information where most companies place it -- it is buried deep at the bottom of the actual statements page. Mine reflected the correct setting when I last checked yet the paper still comes! And when I saved the item again, no confirmation is received... Guess I'll just start marking the statements as "return to sender" every month.

Finally, there's a need to be a means of sending an email message to Customer Support - not everyone wants to sit on the phone to talk with an individual. Many want to get in, take care of the task at hand and have an audit trail!