Horrible company. Multiple tech issues over the years including response time so slow it can drive you INSANE. And, I just tried to order a book I made with my children in 2011, which a customer svce. Rep had walked me through saving on my hard drive, and they tell me they no longer support conversion of the 2011 version of the program so there is no way to ever print my photo books again! My books are GONE FOREVER. You've GOT to be kidding me! I hate this company. Stay far, far away!