Sarah D.

Personal item was charged even though it was the dimensions of 18x14x8. The charged me 84 dollars for a small bag that I measure with a ruler before I brought it to the airport. Their boxes are shaped smaller so your bag wont fit in there on purpose, so that way they can charge you for a bag that should fit, which is absolute fraud. Poor disability aid as well. They saw I had a cane but didnt bother to help me put my bag in the overhead bin even though I could have fitted it in my seat. Was also completely ignored on the flight. Boarded last even though I have mobility issues. Didnt ask if I needed or wanted anything during the flight and was just completely ignored. Will NEVER fly with spirit again. Ruined my trip completely. I'm sure they will charge me for my correctly sized personal item once again. Always bring the smallest bag you have because if you have a small purse they will charge your bag. No one should have to cry on their flight they should be excited to go somewhere and get the help they deserve. You wont get that at this airline. Delta and American Airlines are so much better dont waste your time being miserable spending high and hidden fees for bs you shouldnt of been charged for in the first place. Oh the best part is you'll get absolutley no refund for anything. They only care about stealing money from you especially when you're vulnerable, like myself. STAY AWAY! WILL BE REPORTING TO THE FAA!