sarah b.

I was working with freelancer since it was vworker < i didn't so much work but i used to like it
Lately several things happened:
1- i was awarded a project and a milestone was released to my account then because of an issue with the employer the reversed the operation and took the money back and also the project fees after, contacting them i received a reply that this is something done when there is a suspicious behavior with the employer account ( which unfair to freelancer, it is not my problem if you are not checking employers) then honestly after contacting them again they refunded the project fees

2- i accepted a private project with 150$ then immediately i was charged with 15$ project fees ( this is something written on their website how does the charging goes) but actually i needed to reject it and the reply that i can't and i should contact the employer or they will do if i want to cancel the project and i will not receive any refund so i accepted the project and they took the 15$ and if the employer cancelled it he will not be costed anything and it i will not get my money back

I don't understand how it works but it seems to be safer to used the website as employer or fraud rather than using it as a freelancer

I need to add something
The support team are very helpful and i always get a fast response, but my problem is with the website way handling money of freelancers