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I've had 2 out of 3 orders delayed. This is on top of their already slow delivery system which usually takes an order about 2-3+ weeks for it to be delivered.
To give you an idea:
I made an order on 9/5 with expected shipping between 9/23-29. When I checked UPS tracking number, it seems they shipped the items on 9/29 with delivery either today, 10/5 or tomorrow. Wasn't I supposed to receive the items (at latest) the day they shipped it?
So I have two complaints:
1. Why is their delivery system so freaking slow? Other online flash sale sites ship and deliver within a week.
2. Why is it delayed even further?
I understand that they have vendors who ship the items. But it's ideeli who is ultimately responsible for the delivery as I am purchasing these items from them.
Although they have some great sales, it's not worth the time and money. And forget about buying items as gifts, unless that person's birthday is a year away.
Sarah A.'s review of Groupon earned 2 Very Helpful votes
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Hi Sarah,
Thank you for sharing your experience. I'm happy to provide additional information.
We work directly with our vendors and manufacturers to provide the products featured on the site. We keep little inventory on hand, which may cause a slight delay in shipping, but does guarantee authenticity and helps to keep our prices as low as possible.
The shipping windows listed on the individual item pages provide the time frame in which an item is expected to ship. Items typically ship within 14 days of when the sale closed. For most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays.
I hope this helps clarify, but should you have any further questions, concerns or feedback, please don't hesitate to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service