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sarah a.

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1 Review by sarah

LightInTheBox

  • LightInTheBox

“I have ordered 2pairs of curtains at a really good...”
3/15/14

I have ordered 2pairs of curtains at a really good price and was happy with experience, however I have just received a phone call from the delivery people saying I have to pay another £70 customs charge. This was not made clear to me when I ordered and a delivery charge of £10 was added to my order, so it looks like you have already paid delivery. As I got made to measure curtains I can not return themso I have no choice but to pay the extra £70. The price you pay at point of order is not the full price you will pay. Beware

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LightInTheBox F. – LightInTheBox Rep

Hi Sarah, we apologize that you had to pay for the tax but please note that it is beyond our control. We state it clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html. If you have further questions, you may contact our customer service: http://www.lightinthebox.com/r/contact-us.html. Thanks Shirley

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