Purchased a massage through Ouffer, I was unable to make an appointment with the company. I contacted Ouffer to try and organise an appointment. There was over 10 emails in a two week period with no appointment. After this much mucking about I asked for a refund, they were not willing to offer a refund as they said I changed my mind. I am no longer a member of Ouffer, and I wouldn't recommend them to friends or family as when it becomes difficult they really don't do anything.