Sa P.

Revolut requested me to verify my identity, after i have been asked to change the app pin and for this purpose to submit a selfie. It worked. I then proceeded to comply with their requirement, plus my pass, as the former had expired. Within one minute my account was blocked with a huge banner saying revolut cannot offer me the services. And there s where the tango with this shady company starts.

I inquire the customer service for days and days, each and every of the agents was giving weird explanations, basically everything, e.g. we have a problem with the app, it takes longer to prove, the sun is shining or not, whatever. And then suddenly, as I still had access to the payments made, though nothing else, I notice my balance dropped, keep on mind, while I was not able to make any payment, though no payment was registered. I add this to the conversation and this is where it went crazy, as revolut was literally bull$#*!ting me how this payment was pending for a long time, that is was reverted and then booked again. Bull$#*!. What these guys did was obviously to book the amount once I made a payment, and of course making the amount disappear from the valance, and then when the merchant was requesting revolut the money, revolut would book again the amount. On the other hand, the payment statement you can download as pdf/excell, does NOT represent the reality, as many transactions, I realised on this occasion, are missing. As I claimed this and asked for clarifications, my access to the payments in the app has been restricted, and despite my attempts, never restored under all kind of time saving excuses.

Does this smell like fraud? Well. Next time when you consider using services offered by Russian oligarch's descendents, think twice. A company cannot be SO successful, basically practicing almost no fees, unless there's some shady activity in the background. As I tried to make this public, I realised how difficult it is, whereas the reviews are astonishing good - what an amazing product, right? (All my conversations with Revolut have been accordingly documented)