I have ordered a total of 15 items in two shipments, totaling around $100 with shipping in there. I've heard many problems with China shipping, so stuck with UPS. I have received every item and they are all generally close to the description/pictures. The material usually is pretty good, but quality control in the stitching is hit or miss, though usually not too bad.
For returns, the customer service was prompt and friendly, but I did not receive a full refund(only 25%) due to shipping costs on returns. They will just tell you to keep the item and not spend the money on shipping it back.
*Forgot to originally mention, the love reviews are most likely true. However, the site will not post any review that is slightly "below average." So everything is rated high because only good ratings pass.