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Be warned, it's all true. ThredUp gives new sellers great payouts on their first bag(s). It did seem alot of items were "missing" from my first bags sent into them... but the $167 payout distracted me from that and I quickly dismissed the nagging thought.
Recently sent in a huge bag full of high-end and designer items, including a large selection of "plus" sizes, only to receive a paltry payout.
Guess what? Despite me requesting return assurance on the card which goes inside the polka-dot bag, they did not return my clothes and claim it is "impossible" to locate them.
Bottom line? Items in bags that are not selected for "return assurance" via your thredup online account are basically STOLEN by the company. They keep the good stuff and sell it on their site or sister websites without paying you for your items. In english, we call this Stealing. THIEVES!
If it helps, I've heard of peoples items that were not accepted or returned mysteriously appearing under another sellers bag on the site.
I do not reccomend them and am so upset they took advantage of my mom who was trying to clean out her closet from all her beautiful work suits. BEWARE
Tip for consumers:
DO NOT WASTE YOUR TIME. IF you insist, please please please ensure you not only indicate return assurance on the card that goes in the bag-- but also thru your online account (it's complicated to find and not easy for non-internet savvy people like my mom) Otherwise, they keep your items, refuse to mail them back, and sell them without paying you!!!
Keep writtten inventory and photographs of every item sent into them (unless you would have just donated them to salvation army otherwise). At t
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