I have just filed a complaint with the BBB. I should of left this site last year after having a problem getting my gift card. But NOOO I had to try my luck on more time. They have not closed my account after complaining to them again. They are actually reading the emails I send them, they just do not reply. They are getting paid for these emails and shopping points that we do and ripping us off, shame on them. I will see if contacting the BBB works it did last year.