Sandra M.

I purchased 4 items using Groupon Goods, my account had my old address so I changed my address both in my settings and at check-out. They ask you at check out to confirm your delivery address and I used my new address. A day later or so I went on-line to check the status of my orders and realized the items were sent to my old address (I haven't lived there for 1 1/2 years). I called Groupon to change my address and you only have a two-hour window to change your delivery address after the purchase, they say that in the confirmation email they send you. Well, I know I changed my address before the purchase and during check out so I honestly didn't check their confirmation email.
During the first call they told me I was going to be reimbursed for all my purchases if I didn't get them and that I could try calling the shipping company once the packages were sent. At this point my packages hadn't been sent yet but still they couldn't change the address. So, I waited another day or two and as soon as they informed me that the packages were sent I called both UPS and FedEx which are the two companies they used to send my packages, but they sent the packages through a special service (I guess the least expensive one and therefore the worse one) that would deliver the packages to the local mail service, so USPS, and then USPS would deliver the packages to me. Because of the way Groupon sent my packages UPS and FedEx were not able to change the delivery address, I called USPS and again because of the way the packages were sent my packages were not eligible for Intercept (a service that allows you to redirect your packages). In any case, after 3 hours with the mailing companies and 4 call to Groupon in a 1-week period you would think Groupon would give me a refund for the purchases I am not going to receive. Well, no they won't. It is their policy that they can only refund one item but because of my troubles they are going to make an exception and refund 2 out of the 4 packages. If I hadn't changed my address I wouldn't be complaining because it would have been my fault. BUT I DID CHANGE MY ADDRESS so as far as I am concern I should get a full refund.
Honestly, there are other companies offering coupons for goods (amazon does a great job for example). After this experience, I am not buying though Groupon EVER again. As soon as I get the refund for my 2 items I am cancelling my account. Now I am paying for two items I am not going to receive, I don't know anyone at the other building and there isn't an office where they keep packages or something like that and on top of it, the building has a new landlord (I knew the old landlord, he was very nice and I know I could have asked him to grab the packages and let me know). So, I am losing the money even though it wasn't my mistake it was theirs.