sandra d.

We are a Healing and Health Spa, on 2/17/11 I ordered 12 tubes of Biofreeze, 4 oz. The price was right plus free shipping so I gave this website a try. It was confirmed that I would receive this order in 7 days. After waiting one week, I decided to go back online and see the status of my purchase, it showed the Biofreeze was on back order with estimated ship date of 2/25/11. I tried to find a phone number so I could speak to a customer service representative, all I could get was an online menu where I could send my comments which take 1-2 days to their response. I still have not seen a response. Today, I decided to cancel the order, their online system would not allow me to do so. So I took another route and selected cancel back order and entered my comments to cancel this order immediately. I queried myvitanet.com and found a phone number, all I got was a recording that referred me back to the website. This raised a huge flag and as I queried this company further, I found many issues regarding this website and company. Should have done my homework on this one!