Sandra D.

I've been a Verizon customer nearly 20 years. At one time they were excellent in customer service and technology. However, I'm about to leave them. In one day seeking an answer to a seemingly simple question, "why do you send a message a new phone will be delivered in 2 days, when you know that is possible because Fedex doesn't deliver on Sun. Or Mon.? A a result I was immediatelt told not to yell, I'm hard of hearing, and the csr became rude. I asked to speak to a supervisor who ended up implying I was a lier, admitted Verizon lied about the delivery and hung up on me. Good bye Verizon, no one calles me a lier!