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We rented a 12 passenger van for a family trip from NC to Quebec, CN. Upon pick up, we noticed the gas tank was only 1/4 full when the contract stated "Full". It was a nightmare trying to get that corrected. When we got as far as NJ, the oil light came on. We called Budget, and they informed us to take the vehicle to EWR, but they didn't have any comparable vehicles, and advised us to pay out-of-pocket, to have oil changed ourselves. We lost 1/2 day of our vacation getting the oil changed before we could continue on with the trip. The process to try to get reimbursed for the $111.48 paid to get the oil changed was complex, and we still haven't received any reimbursement yet. Would not recommend.
Tip for consumers:
Poor quality service all around. Vehicle not inspected prior to our rental. Didn’t even check the gas level, much less the oil levels or other aspects as to whether the vehicle was truly road worthy.
Several times we were told “just because the oil light comes on, you still have another 400 miles before you actually have to get it changed”. Not a lot of consolation when your trip is almost 3,000 miles round trip, and your driving out of the country (and that was stated prior to renting).
Products used:
Car rental
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