Sam C.

I had the worst experience ever.
I was not a VIP member til I made my first purchase and I was unaware about the $39.95 charge on my card. I'm not even mad about that part, but the fact I am unable to delete my account. I talked to two people on the phone because that's the only way to cancel.
First person, I straight up told her I wanted to cancel, she tried to bribe me with a free credit and I told her no. She said let's take you off VIP so I won't get charged. I said fine. I sat there refreshing while still on the phone to see if I was off of the VIP. Appears I was not, so I told her and she tried to make me feel stupid. I was aware their main objective is to not cancel any accounts because I had saw reviews the night before cancelling as I tried to call but they were on holidays. She made a smart remark, "honey, I just did it 2.5 seconds ago, wait another 2.5." Also, I told her about the $24 in custom fees I had to pay at the door when my first order arrived and she seemed all clueless and knew nothing about the warehouses. So we hung up. I started refreshing my page and relogging in and I was still a VIP so I called again.
The next lady had an aggressive attitude, she would not let me speak by cutting me off and screaming, saying she is unable to cancel it and there will be no charges. The thing is... I don't want my billing information on there anymore. She said she can't remove it and everything stays. The fact the site is so misleading frustrates me. Also, it mentions you can cancel whenever you want on their site, this is UNTRUE.